Let’s Create Something Exceptional

Have a question or want to design a custom piece? Our team is here to assist you at every step.

Have a Question?
Contact us!

At NovaFacet, every interaction is personal. Whether you’re exploring our collections or creating a made-to-order design, we’re here to guide you with clarity and care.

Reach out to us for inquiries, customization requests, or support—we’ll respond within 24–48 working hours.

Email Us

support@dev.novafacet.com
For all general inquiries and
order-related support

Address

175, Madhavratna-1, Nirmalnagar,
Bhavnagar(Guj),INDIA.

Call Us

+91 99797 59010 (IST)

Popular Questions

Everything you need to know before reaching out

No, all NovaFacet pieces are made-to-order. This allows us to maintain the highest level of craftsmanship and personalization.

Production takes 10–15 working days, followed by 7–10 working days for shipping.
(Timelines exclude weekends and public holidays.)

Yes, we specialize in personalized jewelry. You can request custom designs based on your preferences.

Yes, all our diamonds come with IGI or SGL certification, ensuring authenticity and quality.

Yes, all gold jewelry is BIS hallmarked, guaranteeing purity and compliance with standards.

Yes, we offer worldwide shipping with secure and reliable delivery partners.

If your product is damaged or has a quality issue, we offer:
Lifetime repair support, Replacement, Exchange.

As all pieces are made-to-order, we do not accept returns. However, we ensure support through replacements and repairs.

You can reach us via email or submit the contact form.
Our team typically responds within 24–48 working hours.

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