Frequently Asked Questions
Everything you need to know about Nova Facet, our process and your jewelry
NovaFacet is a modern fine jewelry brand specializing in lab-grown diamond jewelry, crafted with precision and made-to-order for each customer.
No, all our jewelry is made-to-order, ensuring exclusivity and superior craftsmanship.
Yes, we specialize in personalized jewelry. You can customize designs, diamonds, and details based on your preferences.
Yes, lab-grown diamonds have the same physical, chemical, and optical properties as natural diamonds.
They are identical in appearance and quality but are created in controlled environments, making them more ethical and sustainable.
Yes, all diamonds are certified by IGI or SGL, ensuring authenticity and quality.
Yes, all our gold jewelry is BIS hallmarked, guaranteeing purity.
Every piece undergoes strict quality inspection before shipping.
Production takes 10–15 working days, depending on the design.
Shipping takes approximately 7–10 working days after production.
Modifications may be possible within a limited timeframe. Please contact us immediately after placing your order.
Yes, we ship worldwide with secure logistics partners.
Yes, tracking information will be shared once your order is dispatched.
As all products are made-to-order, we do not accept returns.
We offer replacement in case of damage during delivery.
Yes, exchanges are available if there is a quality issue.
Yes, we offer lifetime repair support for all Nova Facet jewelry.
Avoid harsh chemicals, store safely, and clean regularly using the provided cloth.
You can contact us via email or through our contact form.
We typically respond within 24–48 working hours.